Return Policy
Return & Refund Policy – Leo Amelia
Returns
Please note that Leo Amelia does not offer free returns. Return shipping costs are the responsibility of the customer.
Can I return my order?
Yes — if you are not completely satisfied with your purchase, you may return your items within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- Items must be returned in their original packaging, including all parts and accessories.
- Products must show no signs of excessive use or damage caused by improper handling.
- Items that require hygiene (such as clothing) must be clean and unworn.
- Any damage or defects must be reported immediately upon receipt.
- Return shipping costs are paid by the customer.
- Once received, returns are processed within 7 business days.
Leo Amelia reserves the right to refuse returns if items appear used, damaged, or not in their original condition.
How to Return an Item
To request a return, please contact us at:
Include the following information in your email:
- Order number
- Reason for return
- Photo of the item (if damaged or defective)
- Full name
- Shipping address
Once your request is reviewed, you will receive the correct return instructions and return address.
⚠️ Please do not send your return to the sender address. Returns sent without prior approval may not be accepted.
Cancellation Policy (Right of Withdrawal)
Important Notes on Order Processing
As Leo Amelia operates with an automated fulfillment system, orders are processed immediately after being placed.
This means:
- Orders cannot be cancelled once shipped
- If your order is already in transit, you must wait until delivery and then initiate a return
We recommend contacting us as soon as possible if you wish to cancel.
Returns During Transit
Since we work with international suppliers, shipping times may vary and are sometimes outside of our control.
If your order has already been shipped:
- cancellation is no longer possible
- you must wait until delivery and then return the item
To ensure a smooth return process, we recommend providing a shipping confirmation when returning your item.
Refunds
Once we receive and inspect your return, we will process your refund.
- Refunds are issued within 14 days after receiving the returned items
- The refund will be made using the same payment method used for the original purchase
- Shipping costs are non-refundable
You will not be charged any additional fees for the refund process.
Return Shipping
All returns must be sent to our central warehouse.
Depending on logistics, this may be located in:
- Asia
- or Europe (Netherlands)
All return shipping costs are the responsibility of the customer.
Contact
If you have any questions regarding returns or refunds, please contact us at:
